Air Canada Launches CleanCare+ Program

Air Canada has launched Air Canada CleanCare+.   This program uses new and existing preventative measures to keep you safe while travelling with the airline.

This program reduces the risk of exposure to COVID-19 with mandatory pre-flight customer temperature checks, health questionnaires, seat assignment policies to allow for more personal space (in Economy Class on all flights until June 30, 2020), and even providing travellers with care with hand sanitizer and wipes.

Air Canada is also introducing electrostatic spraying of cabin interiors. Existing aircraft grooming procedures already incorporate the use of hospital grade disinfectant and specialized techniques to maintain cabin cleanliness.

waiting in the airport

“Air Canada CleanCare+ will not only provide protections at the personal level, by better monitoring our customers’ fitness to fly and providing for more personal space in Economy Class, but it also sets new standards for cabin cleanliness and ensures our employees have the best tools to maintain it. Coupled with other new safety practices we implemented earlier in response to COVID-19, Air Canada CleanCare+ will provide travellers with the confidence that they can book and fly safely with Air Canada as they consider their travel plans in the current environment.”

~ Calin Rovinescu, President and Chief Executive Officer of Air Canada.


In order to protect all customers Air Canada is introducing the following measures by May 15:

  • Air Canada travellers will be subject to an infra-red temperature check and government-mandated health questionnaire at all airports. Customers who are deemed unfit to travel will be rebooked at no cost but be required to obtain medical clearance prior to travel.
  • No Economy Class customer will be required to sit beside, unless they are required to do so to assist another passenger they are travelling with. This policy will be in effect until at least June 30, 2020.
  • Care kits containing hand sanitizers and other health items will be distributed to to all customers.
  • Air Canada was recognized by the 2019 Skytrax World Airline Awards for Best Airline Cabin Cleanliness in North America. Since then they have strengthened cabin grooming standards and will begin using state-of-the-art electrostatic sprayers to ensure a deeper clean.

To learn more about the CleanCare+ program please visit Air Canada’s webiste or reach out to our team.

Although it’s important that we all stay home and do our part at this time, brighter days are ahead. If there is a dream trip that you want to start researching or if you simply have questions about anything travel related, our team is happy to help. Feel free to reach out by phone or email and say hello. The world is waiting patiently to welcome you back and so are we.

New Basebar 2020 (2)

Air Canada Premium Rouge vs Air Canada Premium Economy

Air Canada Premium Rouge vs Air Canada Premium Economy:

I often get asked the difference between Air Canada Premium Rouge and Air Canada Premium Economy. I have flown them both before, but it was nice to fly both on this trip to get an up to date comparison.

On our flight from Toronto to Budapest we flew direct with Air Canada Premium Rouge. Rouge planes are older, but the Premium Rouge seats up front are quite roomy and similar to the old style Air Canada Business class. The seats have quite a lot of leg room, good recline, foot rests and access to the business class bathroom at the front of the plane. There was a hot meal service shortly after take-off, drink service throughout and a simple breakfast of banana bread and coffee or juice before landing. They gave us a comfort kit, blanket and pillow when we got on. The comfort kit has an eye mask, ear plugs, socks toothbrush and toothpaste. There are no seat back TVs on Rouge. You can either use your own tablet to connect to the AC app for movies etc., or if you are in Premium Rouge, they give you a tablet pre-loaded with entertainment, free of charge.


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On our flight from Vienna to Toronto, we flew Premium Economy on one of the new Dreamliners. It was my second time flying back from Europe on this aircraft and there is a noticeable difference in the air quality/humidity levels from older aircraft and the dimming lights and windows make for a nicer ambiance and atmosphere. Being a newer plane, the seats are quite a bit more comfortable. Otherwise, the leg room, seat recline, foot rests, comfort kits, blankets and pillow are almost identical from Premium Rouge to Premium Economy. Air Canada Premium Economy has seat back TVs with a wide selection of movies and entertainment. We received a hot meal shortly after take-off, drink service throughout and a warm pastry snack before landing. The food was perhaps a small bit better in Premium Economy on mainline Air Canada, but let’s face it – it’s all airplane food. Whether it’s a 6 out of 10 or a 7 out of 10, it’s not going to be fine dining.


All in all, both services were good. If I had a choice, I would opt for Premium Economy on mainline Air Canada every time – mainly for the more comfortable seats and newer aircraft. That being said, if it was a choice between a direct flight on Rouge and a connection on Mainline AC, I would opt for the more direct flight and forego a small difference in comfort for the convenience and time saving of a non-stop flight.

Want to discuss the best airline upgrade options for your next trip? Reach out to our team!


Bonnie Scotland with Correna – Part 1

March 7 2017

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My plane finally appeared through the blizzard at YXE


What a stormy winter day, I am guessing that Mother Nature didn’t know that I was supposed to be leaving this morning for Scotland.  My flight was scheduled for 11:20 but since they were concerned with planes landing because of the wind we were delayed about an hour.

The flight from Saskatoon to Toronto was pretty uneventful.  I have never flown out of Toronto before for an international flight so I did walk around a bit before heading to the Maple Leaf Lounge.  By the way the tomato red pepper soup was delish!


This was a huge trip for me as I have never been across the Atlantic.  With all my traveling it just hasn’t happened before.  My flight from Toronto to London Heathrow wasn’t too bad; we did have quite a bit of turbulence but just shut your eyes and hang on.  I did get a bit of sleep which made the flight much better.  Since I have never been to the UK before, I had to get myself around Heathrow Airport.  It was nowhere near as bad as I thought it was going to be.  I had to transfer from terminal 2 to 5 but there were signs everywhere and I have no problems asking for help if I need it.  The flight from Heathrow to Glasgow was another story.  There was a problem with the fuel gauge so it took them just about an hour to get the all clear.  Since the flight was sold out, I had the lovely middle seat and we just sat and waited for the hour to get going. Oh, I just about forgot that there was a footy team on our flight so it was like peddle to the metal to get them to Glasgow to get to their game.  Again turbulence and not a happy tummy, on the bright side my ear problems weren’t an issue at all!

Harry Potter LHR

Of course I had to stop at the Harry Potter Shop in London Heathrow Airport!

Joanne’s Collette tour of Britain Part 1

My adventure started on Nov 17. I flew from Calgary to London direct with Air Canada. The plane was half full so I had 3 seats to myself. I laid across all 3 seats and I think I slept for 4 hours.  When we arrived in London we were met by a representative from Collette Tours who drove us to the hotel. It took us 2.5 hours to get to hotel because the traffic is so bad here.  We are staying at a beautiful hotel in The City area. You can walk to the Tower of London and across the Tower Bridge which I did yesterday after we checked into the hotel.


Westminster Abbey

On Saturday Nov 19 we had a panoramic city tour. We were lucky to see the changing of the guards at Buckingham Palace. After lunch we had a guided tour of St Paul’s Cathedral. I walked up 257 steps to the whisper gallery at the church. What an amazing view.  Tonight we had free time so I decided to take in a show.  We went to Leicester Square and found a half price ticket booth. We decided to go to the musical Kinky Boots!! Even though we had to take single seats the show was amazing!!

Tomorrow we are off to York on the train.


Correna’s Asian Adventure – Part 1

My day started off fairly early – set my alarm for 0330, boy that hurt.  I am going to have a very long travel day and a half.  Flying from Saskatoon to Krabi via Vancouver and Hong Kong.  I am flying with Air Canada and Hong Hong Kong airlines.  My first flight with Air Canada was on a Jazz flight but I was extremely lucky and was upgraded to business class!  This never happens to me so I was pumped, they did put me in a window/aisle seat as the plane is 1 and 2.  I loved the leg room and service but pretty much froze, for people who know me this NEVER happens.  I ended up having to put on my sweater, scarf and then the flight attended gave me a blanket and hot cup of tea.  If I am ever lucky enough to be upgraded again on this flight I will make sure to make a quick trip to the bathroom  to put more clothes on. We were fed breakfast on the flight so when I arrived in Vancouver and checked into the Maple Leaf lounge I sure didn’t need their scrambled eggs, sausage and toast. It was fairly busy in the lounge so I just grabbed a chair and here I sit trying to make this entertaining, if I have failed just humor me and tell me I did a good job 😓.

My flight from Vancouver to Hong Kong was alright, I am not the best long haul flyer as I can never sleep. This flight was a lot easier as I was flying in Premium Economy with Air Canada. Only a short 13 hours and 5 minutes later we arrived in Hong Kong, woohoo I made it!  I can’t believe how much they feed you on this flight, we were served three meals and snacks!  I know you get bored on a flight by holy who can eat all that food?!

Onto Hong Kong airport! Since my next flight was with Hong Kong Airlines and I was not able to check my bags all the way through, I then had to clear customs and pick up my baggage.  I have never been through this airport before and was a little intimidated by the size.  We are not in Saskatoon anymore Toto!

I had booked myself time at the Plaza Premium lounge before I left home and since I had been awake since 3 am, all I cared about was finding the lounge, having a shower, and catching a nap.  When I travel I always ask for directions, so I stopped at the first information desk I came across to ask for directions.  To make sure I was still on the right track, I stopped again at the second one. Yes, I know overkill.  I finally found the lounge, which just happened to be under renovations so it took a little longer for my turn to shower. At that moment, the best part of my trip has been the shower.  You did have to be careful where you stood because of the reno’s but oh my it was amazing 😂.

I didn’t try much of the food at the lounge as I was still full from all the plane food, but I was able to nap a little in their big comfy chairs.  The arrivals lounge is a lot smaller and quieter than the international departure Plaza lounge, I took a quick peek while I was walking by and can pretty much guarantee that no one would have been able to nap in that place. They have a lot for food and drink options, but I was looking for some thing a lot lower key.

Once I got checked in and through security I couldn’t believe the size of the airport.  My gate was 524, yes, five hundred and twenty four. On my way to find my gat,e I was surrounded by wealth. Chanel, Gucci, Hermes and Rolex just to name a few.  I wish that these stores were in line with my travel budget!

So onto Krabi!  My flight was for 2 am, everyone just jumped in line before they even told us they were boarding and bam on the bus to make the transfer and we are on our way.  The Hong Kong Airline flight was on a smaller plane, I would compare it to an Enerjet flight that we used to have out of Saskatoon. The flight was just over 3 hours and my transfer was already waiting for me when we arrived.  That is pretty much my travel day and a half.

Colleen’s Hawaii Holiday – Part 1

Aloha from Maui.

We had the chance to fly on Air Canada’s new product Rouge. This is their no frills flight from Vancouver to Maui. There is a charge for meals with water, pop, and coffee free. It was great to be greeted by a lot of young flight attendants happy to welcome you aboard. Nothing was too much trouble for them and they were happy to get everyone settled and on our way. There are no screens on the aircraft. They do supply a wide range of movies and TV shows, but you need to supply your own tablet or smartphone. The catch is that you have to download the app before you fly. If you don’t, then your only option is to rent a tablet from them for $10.00.

We arrived in Maui 10 mins early and our luggage was off within 20 minutes. We then went off to pickup our shuttle for our car rental. We booked a car rental with Advantage, but they are not located in the car rental building so you have to go out the front doors and stand by pole 2 in order to be picked up. The shuttle comes every 10 mins and it’s not long before we had our car and went our on our way to South Kihei. We decided to rent a condo in South Kihei that was recommended to us. It is the Kihei Kai Nani and is in a great location right across the street from Kamaole Beach Park II. We are in the first building so we are literally minutes from the beach. The condo has been recently renovated and is beautiful and clean. I love staying in a condo for many reasons – one of them being that we have a separate bedroom, we can cook some of our own meals and they usually come with all the beach toys. We have beach chairs, beach umbrella, beach towels, boogie boards, snorkel equipment. There are also floaty toys and beach toys which is great if you have kids. All you need to do is show up. We are also right next door to Moose McGillycuddy’s and many other great restaurants and shops. Contact me and I can give you the details on this condo. You won’t be disappointed.

Hawaii 01 Hawaii 02 Hawaii 03

Joanne’s AMA Waterways Danube River Cruise – Part 1 & 2

Part 1

We survived our long flight a little bit worse for wear.  Connections were all good and the Air Canada agents were all really good.  The food on the flight was something to be desired but thankfully we brought snacks.

A gentleman from AMA Waterways meet us as soon as we left baggage claim and took us to the meeting point for our 2 hour transfer to the ship.  When we arrived at the ship our rooms were not quite ready but they had some soup, sandwiches, cookies, coffee and tea waiting for us.  Then we were taken to our rooms where our luggage was waiting for us.   The rooms are smaller than we expected but due to creative placement and completely unpacking we fit everything in.

Currently it is pouring rain here and cold however there is no snow.

Part 2

Our day started with a walking tour in Vilshofen a small village in Germany where our ship departs from.  It took us 15 minutes to walk around the town.  We then boarded our ship as we set sail for Passau.  We went through our first set of locks which was very interesting as we watched from the top deck where the captain is.

When we arrive in Passau Germany, a local guide took us on a 1.5 hour walking tour around the town.   He was quite informative with all the local history.

The weather today was sunny, cloudy, windy and cool good thing we brought warm clothes and jackets.

What we have noticed so far between oceanliners and river cruising it is more relaxed and personal.  The ships are only 3 stories tall, very long and there are only 146 guests on board.  So far the food has been spectacular and plentiful like dining in a 5 star restaurant.  With so few people there are no line ups.

Until tomorrow….stay warm

Correna’s Jamaica Travel Jamboree

Friday June 10/2011

So I started off with a flight on Air Canada Friday evening at 6:25pm and missed the hockey game as Air Canada does not show real time television.  Made it to Toronto on time but it took about an hour and a half for the luggage, still not seen any hockey highlights.

My overnight hotel was the Radisson hotel and Suites a short shuttle ride from the airport.  To get on the shuttle you head down to P3 look for the hotel shuttle sign.  I was asked for a voucher which I had never received but I did have my confirmation in hand so he let me get on.  There was another agent from Uniglobe Geo waiting with her daughter as well so we all jumped on the shuttle and were finally going to see what happened in the hockey game.

Arrived at the Radisson and checked in which was very painless.  When I entered my room I did notice that it was getting a little tired looking but oh well, only here for one night.  Then the hunt for the remote was on, checked every crook and cranny and could not find it.  I could turn on the TV but I couldn’t turn the channels without the remote so still no hockey highlights.  I decided to find them on my computer as WI Fi is included, when someone from the hotel did show up to bring me a remote they ended up just taking one from the room across the hall.

Saturday June 11/2011

Our Transat flight departed Toronto for Jamaica at 12:45 and we arrived on time to Jamaica.  The line at immigration was massive, we waited for about an hour to finally get through and then waited on the bus for another hour as some of the agents decided to take other transportation and didn’t let anyone know.  We finally arrived at the Holiday Inn Sunspree, the property is exactly the same as it was two years ago when I was here.  No surprises for me, can’t really say the same for some others.  Check-in was quick, I am staying in building 1 on the 4th floor with a ocean pool view.  In my opinion the Holiday Inn is a 3 or 3 ½ star property, the food is probably the biggest drawback and the furnishing in the buffet.   The property does have its return clients, which is great, if you are looking for a budget property with a good location then yes you will do fine here.  The transfer from the airport to the hotel is about 10 minutes so if you have children and you don’t want to travel across the island maybe think about this property.  There seem to be a lot of younger adults here as well as young families.

Room 1434

Sunday June 12/2011

So our day starts at 9:00am and we are off to the Good Hope Plantation were we will be meeting up with the other groups who have been in Jamaica since Wednesday.  We were told of the history of the great house and plantation and then taken on a tour.  After that was complete they had planned a treasure hunt where 4 people from each team had to compete, the winners were from Sunquest.

After we completed the morning with Good Hope we were then given over to Chukka Tours who have just opened a new location.  The new location is close to the new cruise port of Falmouth, this is close enough that if you make the stop on your cruise you will be able to do one of the tours the Chukka has.  This time with Chukka I did the river kayaking which was great as it was sooooo hot that it was nice to be on the water and get cooled off.  If you do have a large group I would recommend calling ahead as they may not have enough equipment for everyone to do the ATV’s or Dune buggies.

Finally around 4:30pm we are on our way back to the hotel, it has been a very hot and tiring day with a lot of waiting around and not that much shade.  We did have a few people that didn’t handle the heat very well and were pretty sick on the bus ride back to our hotel.

We are now off to the Half Moon resort for our Gala evening, OMG this place is gorgeous.  They really know how to make you feel special and welcome.  The appies and drinks were very tasty, one of my favourites was bacon wrapped banana, yum.  Dinner was served in the convention centre were they served us: cream of pumpkin soup, coconut snapper and an angle cake for dessert.  The soup and desert were great, I am not a fish eater so my problem.  We finished up at Half Moon and headed back to the Holiday Inn which is a 2 minute bus ride.  My first stop was the beach bar for a cheese burger, I must say the cheese burgers at the beach bar are very tasty.  A few of us decided that we needed to go for a dip around midnight, I decided about 1:30am that it was time to turn in.

Gala Awards Night. Selected agents and agencies were awarded a Certificate of Excellence for their outstanding sales performance.